Privacy Policy

• Enquiry data — name, email, phone/WhatsApp, country, budget range, property interest and any message you send us.
• Service booking data — for the 1-hour property consultation call and private viewing service: your name, contact details, arrival dates, number of viewing days, hotel or pick-up area and stated requirements.
• Payment data — card payments are processed by Stripe. We never receive or store your full card number, CVC or expiry. We receive only a transaction reference, amount, currency, payment status and the billing name/email/country Stripe returns to us.
• Guide download data — the email address (and optional phone number) you give us to receive our Thailand buyer guide.
• Technical data — IP address, device and browser type, pages viewed, and advertising/analytics identifiers from Google and Meta where you have consented or where permitted.

• To respond to your property enquiry and to introduce suitable listings — legitimate interest / your request.
• To deliver and administer paid consultation calls and viewing services — performance of a contract.
• To take payment, prevent fraud and issue receipts — contract and legal obligation.
• To send the requested guide and follow-up market information — consent, withdrawable at any time.
• To measure advertising performance on Google and Meta — consent or legitimate interest depending on your location.
• To keep transaction records required by Thai tax and anti-money-laundering rules — legal obligation.

We share only what is necessary with: the licensed brokerage operation and developers relevant to your enquiry (so contracts, legal due diligence, banking and transfer can be handled); Stripe for payment processing; our email, hosting and database providers; and analytics/advertising platforms. We do not sell personal data. Property developers and brokerage partners act as separate controllers for the data we pass to them at your request.

Some of these providers are located outside Thailand. Where data leaves Thailand or the EEA we rely on appropriate safeguards such as standard contractual clauses and the provider's own compliance programme.

Enquiry and marketing data is kept for up to 24 months from your last interaction unless you ask us to delete it sooner. Records tied to a paid service (bookings, invoices, payment references) are kept for the period required by Thai accounting and tax law, currently at least 5 years.

Under the PDPA (and GDPR where applicable) you may request access to your data, correction, deletion, restriction, portability, or object to processing, and you may withdraw consent to marketing at any time. Email contact@yauru.com and we will respond within 30 days. You also have the right to complain to the Thai Personal Data Protection Committee, or your local supervisory authority.

We use cookies and similar technologies for basic site functionality, currency preference, analytics and conversion tracking (Google Ads). You can block or delete cookies in your browser; essential features may then not work correctly.

Data is transmitted over TLS and stored with access-controlled providers. Card data is handled entirely within Stripe's PCI-DSS Level 1 environment and never touches our servers.

Questions or data requests: contact@yauru.com. See also our Terms & Conditions.